Seamless Integration and Advanced Customization for an Enhanced Customer Experience

As we advance towards digitizing customer interactions and sales channels, a customer portal becomes essential. Our SAP Customer Portal is integrated with S/4HANA Cloud (both Public and Private Editions) and SAP Business ByDesign. It caters to cross-industry requirements and is highly extensible.​

Key Features
  • S/4HANA and ERP integrated customer portal​
  • Ready-to-use solution for sales, service, distributors, and customers with real-time SAP integration​
  • Technical implementation, individual customizations, and employee training provided​
  • Complete package offered at a fixed price​
Order process for B2B customers with: ​
  • Configurable item search: error-tolerant search, configurable fields (item name, description text, item number, CAS number), filtering of search results via filter categories.​
  • Real-time retrieval of item pricing information and inventory/availability queries to S/4HANA or ERP.​
  • Retrieval of additional documents such as specification, instructions for use, safety data sheet, certificates of analysis.​
  • Order transmission to SAP backend.​
  • 360° order overview: display of all orders – including those received via e-mail and telephone, for example, and entered directly in the SAP backend.​
Portal functions and self-service
  • Transfer of customers and contacts from S/4HANA or ERP to the portal​
  • Customer self-management, e.g. creation of buyers in the portal​
  • Document inbox for: Invoices, delivery bill, price lists and condition sheets.​
  • Product Information Management System :​
    • Consolidation of product information from   S/4HANA / ERP and   other sources. ​
    • Management of media data e.g., product images, product specifications, price lists, safety data sheets​
  • Content Management System : ​
    • Provision of editorial content and intuitive editing directly on the website. ​
    • Personalization of content and pages for specific customer (groups), time periods, etc.​
SAP Customer Portal – Advantages​ ​
  • Time and cost savings when interacting with B and C customers. Instead of email and phone inquiries, customers can submit their purchase orders directly through the portal for simple inquiries or access existing documents, saving time and resources​
  • Savings in hosting costs and technical support compared to a self-hosted solution​
  • Extensibility of the solution in orchestrating and digitizing sales channels, e.g. ​
  • connecting SAP Sales Cloud for effective implementation of offers or connecting marketplaces​
SAP Customer Portal –Advantages​
  • Standard software – the portal runs on the SAP Commerce Cloud: regular function enhancements and (security) updates ensure continuous operation and provide the basis for further development ​
  • Best of Suite approach: all required components are already part of the solution package – we integrate your other systems additionally​
  • Easy and flexible extensibility through a standardized development model and interfaces: e.g. connection of further (SAP) systems, PunchOut, Ariba, payment integration​
  • Comprehensive pre-installed S/4HANA and ERP integration​

Discover Our GRS SAP Customer Portal in Video

Explore all the features of our innovative GRS SAP Customer Portal in this exclusive video. See for yourself how our portal can transform your business processes, reduce costs, and optimize operational efficiency.

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